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from provisioning to performance

The Confidence Standard · Visibility, Step One

See Your Network Clearly.

Then Fix It in the Right Order.

The assessment that starts the Visibility pillar.


Your network carries every system, transaction and user experience, and most IT teams are running one they can't fully see: the map is out of date, the patch panel was labeled by someone who left, and every budget conversation starts from memory. This is a structured, 5-layer evaluation across hardware, performance, architecture, cabling and wireless. You get diagrams, an inventory, benchmarked numbers, and a prioritized plan that separates what to fix from what to fund.

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No outage window required. Read-only access. How it runs →

Where this sits

Step one of three. You can't tune what you can't see.

The network assessment is the entry point to the Visibility pillar, and it produces what the next two pillars need.

Pillar 01 - YOU ARE HERE

Visibility

Know what you own, how it connects, and how it behaves.

Pillar 02

Optimization

Right-size, reconfigure and automate, using the findings from step one.

Pillar 03

Continuity

Protect uptime with monitoring, patching and tested recovery.

scope

Five layers, each with its own deliverable.

Every layer is inspected by a person and produces an artifact you keep. The tooling is named, so you can see exactly how each number was produced.

Layer 01 - Infrastructure Audit

Every piece of hardware in the environment:  routers, switches, access points, patch panels, racks.

  • Improper device placement, overheating, or power issues

  • Cable management problems and physical strain on ports

  • Lifecycle status:  equipment aged past manufacturer support

  • Backup power (UPS), cooling, and wiring integrity

 WHAT THIS LAYER PRODUCES:

Complete asset inventory, physical audit notes, labelled device mapping.

 

Layer 02 - Performance & Stress Testing

Performance problems are usually intermittent and invisible until the network is under pressure, so we put it under pressure.

  • Bandwidth utilization at normal and peak hours

  • Latency and jitter, particularly for VoIP and cloud applications

  • Packet loss, throughput inconsistency, and bottlenecks

  • QoS effectiveness, whether critical apps actually get priority

 WHAT THIS LAYER PRODUCES:

Benchmarked performance metrics, with the specific cause of each slowdown identified.

 

Layer 03 - Architecture & Design Review

The logical structure, evaluated for scalability, resilience and manageability.

 

  • VLAN, subnetting, IP scheme and routing mapping

  • Switch capacity and port availability

  • Redundancy and failover: secondary uplinks, dual WAN

  • Segmentation, whether sensitive systems are genuinely isolated

 WHAT THIS LAYER PRODUCES:

Physical and logical network diagrams, a visual baseline you keep and build on.

 

Layer 04 - Patch Panel & Cabling Documentation

A mislabeled port costs hours of IT time every time someone touches it. We trace, label and document the lot.

  • Patch panel ports mapped to connected devices and switch ports

  • Mislabeled or inactive lines identified

  • Cable types (Cat5e, Cat6) and length impacts

  • Diagrams showing every connection down to the endpoint

 WHAT THIS LAYER PRODUCES:

An accurate wiring reference that cuts troubleshooting time on every future ticket.

 

Layer 05 - Wireless Site Survey

Wi-Fi is business-critical and usually the first thing users complain about. A full site survey settles the argument.

  • Signal strength and coverage gaps, shown as heatmaps

  • Access point placement effectiveness

  • Interference from nearby devices, overlapping channels, physical barriers

  • Load handling and performance at peak usage

 WHAT THIS LAYER PRODUCES:

Coverage heatmaps plus specific recommendations for speed, coverage and reliability.

 

packages

3 tiers, banded by the size of the estate.

Every tier includes the network health report, prioritized recommendations, and a follow-up consultation to help you act on them.

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before you say yes

What it takes from your team, answered up front.

The reason assessments stall internally is rarely price. It's the network engineer asking what you're going to plug into their switch. So here's the answer before they have to ask.

No outage window

Audit, architecture review and cabling work are observational. Stress testing generates real traffic, so the window is agreed with your team and approved before anything runs.

Read-only access

Read-only to network devices and monitoring. No domain admin. Credential requirements are documented in the scoping call before anything is granted. [CONFIRM]

What we need from you

Physical access to closets and racks, and one technical point of contact who can answer questions during fieldwork. That's the extent of the internal load.

What you keep

The diagrams, inventory and heatmaps are yours whether or not you engage us for anything afterward. No lock-in, and that's an explicit DigitalEra infrastructure commitment.

certified experience on enterprise networks

The people doing the fieldwork.

Questions we get asked

Straight answers before you talk to anyone.

How long does a network assessment take?

Fieldwork typically runs [CONFIRM] on site, depending on package and number of locations, with the report delivered [CONFIRM] afterwards. Multi-site Enterprise engagements are scheduled per location. You get the delivery date in writing before we start.

Will this disrupt our network or require downtime?

No outage window is required. The audit, architecture review and cabling documentation are observational. Performance and stress testing generates real traffic, so we schedule it with your team, usually outside business hours, and you approve the window before anything runs. Wireless surveying is entirely passive.

 

What access do you need from us?

Read-only access to network devices and monitoring, physical access to closets and racks for the cabling and hardware layers, and a technical point of contact who can answer questions during fieldwork. We don't require domain admin. Specific credential requirements are documented in the scoping call before anything is granted. [CONFIRM]

 

How is it priced?

By package tier and site count, banded on user population, so the number doesn't move if the work takes longer than expected. Nothing is billed hourly. A scoping call establishes tier and site count, and you receive a fixed quote before committing. [CONFIRM], confirm whether a public starting price can be shown; buyers rank pricing transparency as a top selection driver and its absence is a common reason to leave a page.

 

We already have monitoring. Why do we need this?

Monitoring tells you when something breaks. An assessment tells you what you have, how it's connected, and what's going to break next. Most monitoring platforms are only as accurate as the inventory they were configured against, and that inventory is usually years stale. Several clients have used the assessment output to fix the monitoring they were already paying for.

What do we do with the findings?

The report separates findings into what to fix now, what to plan, and what to fund, so it works as a budget document as well as a technical one. From there most organizations move into Optimization to act on the quick wins, or hand the estate to managed networking. There's no obligation to do either with us, and the diagrams and inventory are yours regardless.

 

after the report

Where the findings go next.

An assessment that ends in a PDF is just a document. These are the 3 routes clients actually take, and you're not obliged to take any of them with us.

PILLAR 02 - OPTIMIZATION

Act on the quick wins

Right-size, reconfigure and automate against the ranked findings, usually reclaiming capacity rather than buying it.

See Optimization →

PILLAR 03 - CONTINUITY

Hand over the running of it

NOC-backed monitoring, patching, firmware and backup on an estate that's now documented, which is the only way managed services work properly.

See Managed Networking →

CROSS-PORTFOLIO

Turn the inventory into a risk picture

An accurate asset inventory is the foundation of accurate exposure data. It is the cheapest head start on a security assessment you will ever get.

See the Insight pillar →

Uncover what's slowing you

down, and what to fix first.

A 20-minute scoping call establishes tier and site count. You get a fixed quote and a delivery date before you commit to anything.

Start with a Network Assessment
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