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Active incident? Don't wait on a form. Call. The line is staffed 24/7.

Call 1-786-621-8600
cyber emergency - 24/7

Under Attack? A person picks up, day or night.

Ransomware, a suspected breach, or an active intrusion: call and we'll assess what's happening, scope what responding will take, and move to get an incident response team, virtual or on-site, engaged. Call first. The form is the slower path.

INCIDENT HOTLINE, ANSWERED BY A PERSON

1-786-621-8600

Staffed 24 hours a day, every day, including holidays. [CONFIRM], a dedicated IR line, separate from the corporate switchboard, is strongly recommended

You don't need to be a DigitalEra client. Emergency response is available to any organization, retainer or not.

Request emergency response.

Routes directly to the on-call IR coordinator, day or night. Same assessment, same process as the hotline, just a slower start since it begins with a form instead of a live call.
while you wait for us

The first 10 minutes matter more than the next 10 hours.

Most of the damage we can't undo is damage done by well-meaning people in the first hour. If you do nothing else, do these.

DO THIS NOW

In roughly this order.

  1. Isolate. Don't power off. Disconnect affected machines from the network: pull the cable, disable Wi-Fi, or move them to an isolated VLAN. Shutting down destroys memory evidence that often shows how the attacker got in.
  2. Move the conversation off your network. Assume email and chat may be readable by the attacker. Coordinate on personal phones or a separate service until told otherwise.
  3. Call your cyber insurance carrier. Most policies require early notification, and some restrict which response firms are covered. Calling late can cost you the claim.
  4. Engage legal counsel. They will direct how the investigation is structured and reported.
  5. Preserve the logs. Firewall, VPN, EDR, email and cloud audit logs. Many roll over within days. Stop the rotation before evidence ages out.
  6. Write down the timeline. Who noticed what, and when. Memory degrades fast under pressure and this becomes the backbone of the investigation.

DON'T DO THIS

Each of this has cost organizations we've worked with

  1. Don't wipe or reimage affected systems. It destroys the evidence needed to scope the breach, and you may reinstall straight back into a compromised environment.
  2. Don't restore from backup before scoping. If the attacker is still resident, or the backup is infected, you restore the incident along with the data.
  3. Don't negotiate or pay before counsel, your insurer and law enforcement are involved. There can be sanctions exposure, and payment guarantees neither a working key nor deleted data.
  4. Don't announce anything publicly until scope is known. Early statements that turn out to be wrong create regulatory and legal problems that outlast the incident.
General guidance, not legal advice. If your insurer or counsel instructs you differently, follow them. This checklist exists so you are not guessing in the first 10 minutes.
What happens when you contact us

A named responder, on your case, from the first call.

 

On the Call

A person picks up

You reach the emergency IR coordination team directly and describe what you're seeing.

 

Same Call

Severity and scope get assessed

A qualified incident responder takes ownership of your case, determines what kind of incident this is, and stays with it start to finish.

 

Before Work Begins

You get a rate and a plan

Based on that assessment, we give you an hourly rate and a scope of work, so you know exactly what engaging us involves before you agree to anything.

 

Through Recovery

Guided to the other side

Step-by-step through investigation, mitigation and recovery, then root-cause analysis and a remediation plan so it doesn't recur.
scope

Incidents we handle.

IP theft & insider threats
Business email compromise (BEC)
Breaches involving PII, PHI or financial data
Ransomware & destructive attacks
Advanced persistent threats (APT)
Cloud misconfiguration & third-party breach
Why organizations call us

Built for the moment everything is on fire.

One named responder, start to finish

You get a named IR consultant who learns your infrastructure and operational context, and keeps the case. No ticket changing hands every 8 hours.

Rapid Containment

Teams deploy within hours to investigate, isolate and mitigate, so disruption is measured in hours rather than weeks.

Answers as well as containment

Root-cause analysis, a documented timeline, and remediation tailored to stop recurrence. The things your board and your regulator will ask for.

Somewhere to go afterward

Forensics through to managed security. We help you fix what let it happen, then clean up after it.

asked under pressure

Straight answers, fast.

Do we need to be an existing DigitalEra client to call?

No. Emergency incident response is available to any organization, with or without a prior contract or retainer. We will scope and engage during the call. Existing retainer clients get a pre-agreed scope and a faster start, but nobody is turned away for not having one.

How quickly will someone actually respond?

The hotline is staffed 24/7 and answered by a person, not a queue. Target time to first contact with a qualified incident responder is [CONFIRM]. Remote containment work typically begins on the same call; on-site deployment is scoped during it.

Should we pay the ransom?

That decision is yours, and it shouldn't be made alone. It involves your legal counsel, your cyber insurance carrier, and law enforcement. Payment can carry sanctions exposure depending on the group involved, and it doesn't guarantee a working decryption key or that stolen data is deleted. Our role is to give you an accurate picture of scope, recoverability from your own backups, and what the tradeoffs actually are, so the decision is informed. This is general information, not legal advice.

Will you work with our cyber insurance carrier and legal counsel?

Yes, and we would rather do it from hour one. Many policies require carrier notification before vendors are engaged and some restrict which firms are covered, so involving them early protects your claim. We routinely take direction from client counsel and coordinate reporting accordingly.

We already have an MSSP or an internal security team. Can you still help? title

Yes. We're frequently brought in alongside an existing provider for forensic depth, surge capacity, or an independent read on scope. We work with your team rather than around them, and we'll say plainly if we think your current provider already has it handled.

What happens after containment?

You receive root-cause analysis, a documented timeline, and a prioritized remediation plan. From there most organizations move into the Resilience pillar of our cybersecurity portfolio: an IR retainer, a tested response plan, and tabletop exercises. The next incident is then a rehearsed event.

Not in an incident right now?

Then this is the cheapest hour you'll ever spend.

Every organization on this page today wishes it had done one of these last quarter. All three sit in the Resilience pillar of our cybersecurity portfolio.

IR Retainer

Pre-agreed scope, pre-signed paperwork, a known team. The difference between calling a stranger and calling someone who already has your network diagram.

See how it works →

IR Plan Development

A response plan with named roles and decision authority, written before anyone is panicking.

Build a plan  →

Tabletop Exercise

Rehearse the incident with your leadership team. An untested plan is a document, and it fails on the night.

Run an exercise →

Time is the variable you control.

The sooner we're engaged, the more of your environment we can save. The line is staffed 24/7 and answered by a person, client or not.

Call 1-786-621-800